Frequently Asked Questions

Refunds are accepted when requested at least 24 hours prior to your registered class.

If you registered and missed class, or requesting a refund less than 24 hours before class, we will be happy to reschedule you to a later date, not more than 1 month from the original class date. If the new class fee is more, the student is responsible for the difference. We do not refund the difference if the class fee is less.

A transaction fee of 2.9% of the charged amount plus 30 cents will be processed on all refunds.

No other refunds or exchanges are offered and all sales are final.

HeartCode® BLS is an online course provided by the American Heart Association via their website.

It is the first part of a two-step process:

  1. Complete HeartCode® BLS online
  2. Register for Hands-On Session

The Hands-On Session is administered by ABC Health & Safety Training after you have completed HeartCode® BLS. It’s the final phase where you will practice, ask questions and skills test with our AHA accredited instructor.

If you’ve already completed the HeartCode BLS online course provided by the American Heart Association you’re ready for the final phase; the Hands-On Session.

If you still need to take the HeartCode® BLS online course then signing up is easy.

After completing the HeartCode® BLS return to our website and register for the Hands-On Session.  Our instructor will contact you to schedule a convenient time to complete your 2 year American Heart Association BLS certification card.

We’ve made it easy to select the class that is right for you and that fits your schedule. We are American Heart Association certified instructors, offering quality instruction.

These are our currently available classes:

HeartCode® BLS Online

Hands-On Session BLS

BLS for Healthcare Provider

Pediatric CPR/AED + First Aid

Basic CRP/AED + Basic First Aid

Basic First Aid

Basic CPR/AED

The answer is it depends.
 
The American Heart Association requires that each student who is enrolled in the BLS Healthcare Provider Class have their own copy of the Manual in order to be eligible to receive a 2 year AHA certification card.
 
Our other CPR classes do not require a manual so check with your employer to find out which CPR certification they require.
 
If you already have a BLS Provider Manual based on the 2015 American Heart Association Guidelines for CPR and ECC bring it to class and you will not need to purchase one. Here’s what the cover looks like to compare with yours:
 
AHA BLS Healthcare Provider Manual
 
If you need a BLS Healthcare Provider Manual we have them available.
 
You will not need a manual if you take HeartCode® BLS online through the American Heart Association. After completion of HeartCode® BLS, you will finish off with the Hands-On Session to receive your AHA certification card.

The BLS for Healthcare Provider class, Pediatric CPR/AED + First Aid class, HeartCode® BLS and Hands-On Session receive a 2-year certification card by email from the American Heart Association, usually within a week of completion of the class.

All other CPR and First Aid classes receive a 2-year certification card immediately upon completion of the class certified by EMS.

We are easy to get a hold of and provide several ways to reach us. We usually respond immediately or within a few hours if we are in class.

Phone: +1 707 592-9749

Email: support@abchealthandsafety.com

Mailing Address:

2010 Harbison Drive Suite #108-A
Vacaville, CA 95687

We can also be reached via chat in the bottom right corner of our website.

Our Hours:

Monday – Saturday: 9:00 am to 5:00 pm
Sunday: Closed